Cancellation, Exchange, Return and Refund Policy

Thank you for shopping at PedalX!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Cancellation

Any unshipped orders may be cancelled within 12 hours of placing order without any penalty.

Orders cancelled after 12 hours and before 24 hours will bare a penalty worth ₹500 to cover PedalX courier expenses.

Cancellations after 24 hours will not be allowed and the customer must accept the goods if delivered in fully working condition.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@pedalx.in and send your item to: A-322 Virwani Industrial Estate Goregaon East Mumbai 400064.

Exempt Goods

The following are exempt from refunds:

• Gift cards

Partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again.
• Please contact us at accounts@pedalx.

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following Address A-322, Virwani Industrial Estate, Goregaon East, Mumbai 4000064.
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.